Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 My dad died whilst abroad, he was insured with stay sure. We are remunerated by commission for the arrangement, service and renewal of Wednesday 28 December: 8:30am 8pm We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. longer working hour, monotony work, short holidays. Staysure 7 Nov 2022 - Remote Customer Service Representative . .galleryCaptionInnerText {} - Monday - Friday: 8.30am - 8pm Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. } Staysure is a good place to work, the training is good. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Don't Pay out on Holiday cancellation due to Death of Parent. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Have a fantastic holiday. } .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Well always be on hand with guidance and support to help you get the results youre looking for. The training team show intense favouratism. .galleryCaptionInnerText {} Have a fantastic holiday. If youd prefer to speak to a member of the team on, please call us on: | Read 199,981-200,000 Reviews out of 200,383 . Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. font-family: "Open Sans" !important; The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. The HR Team. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} if(document.createEvent && document.addEventListener) { I was really impressed how EASY and QUICK to claim and get the money back. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. _W.storeEuPrivacyPolicyUrl = ""; Also, for some of our insurers we may receive a profit share payment if they They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. office: Av. Stay sure have been helpful so far. Its quick, easy and totally free. We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. Find out how we combat fake reviews. - Sunday: 10am - 4pm. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. New management pushing all good long lasting staff out. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. So you can be confident that youve got the right cover, thats tailored just for you. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Full-time, Part-time . Dear Mr Brennan Thank you for taking the time to leave a review. display: block !important; I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. A free inside look at company reviews and salaries posted anonymously by employees. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. Anyone can write a Trustpilot review. Wed like to take this opportunity to wish you success in the future. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. If youd prefer to speak to a member of the team on, please call us on: If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. We are remunerated by commission for the arrangement, service and renewal of } else if(document.documentElement.initCustomerAccountsModels === 0){ Monday to Friday: 8:30am 8pm This employer has claimed their Employer Profile and is engaged in the Glassdoor community. If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. However, if you'd rather complain directly, you can use the above address to contact Staysure. Have a fantastic holiday. Seemed silly, but so be it, or so i thought. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. left: 0 !important; She had to cancel her holiday to undergo treatment and submitted a claim. Search job titles. If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. The People Team. 3-5 Rushmills Business Park, The People Team. Was this review helpful? document.dispatchEvent(initEvt); Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote In the end left the company with 66 pay in a cost of living crisis with child. Fantastic service with a lovely consultant. your insurance policy. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered The initial purchase was fine. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. (But perhaps that was because I wanted to spend money!). Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. If you need to cancel your policy please click here. Application. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. Get in touch with us if youd like to make multiple changes to your policy. #wsite-content h2.wsite-product-title {} {"hasCustomMembership":true,"hasCustomMinicart":true} com_currentSite = "952359298347476581"; We also ensure all reviews are published without moderation. } "560799075470977588", We encourage our colleagues to speak up and stand by our values of being genuine and caring. Thursday 29 December: 8:30am 8pm Most of the time the customers were great and easy to get along with. achieve performance targets across their product portfolio. Create your My Staysure account, or login here. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. I would like to reassure you that Staysure take all feedback about our products and services very seriously. You will receive a written acknowledgement within 5 days of raising your complaint. Having problems? It should be made more simple. Have a fantastic holiday. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} Not a good experience. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. Verification can help ensure real people write reviews about real companies. .wsite-button-small .wsite-button-inner {font-size:13px !important;} Dont use this company. Have a fantastic holiday. They take your money easily but getting help when you need it is a different story. } function initFlyouts(){ .blog-header h2 a {} We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {}
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